{"id":35,"date":"2024-11-26T18:21:50","date_gmt":"2024-11-26T18:21:50","guid":{"rendered":"https:\/\/altitudefc.com\/?page_id=35"},"modified":"2026-04-14T19:57:48","modified_gmt":"2026-04-14T19:57:48","slug":"action-commerciale-relation-client","status":"publish","type":"page","link":"https:\/\/altitudefc.com\/index.php\/action-commerciale-relation-client\/","title":{"rendered":"Action commerciale & Relation Client"},"content":{"rendered":"

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R\u00e9ussir dans vos fonctions commerciales<\/strong><\/h3>\n

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MANAGEMENT, STRAT\u00c9GIE ET PILOTAGE : LES MISSIONS DU RESPONSABLE COMMERCIAL<\/span>
Vous \u00eates responsable commercial. Vos missions sont de construire les conditions de la performance, d\u00e9velopper l\u2019activit\u00e9 commerciale de votre entreprise, de votre \u00e9tablissement, de votre centre de profit.<\/span>
Ce module vous permettra de r\u00e9ussir dans votre fonction, faire progresser vos savoir-faire et comportement en ad\u00e9quation avec les exigences de votre m\u00e9tier\u2026<\/span><\/p>\n

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Poss\u00e9der et ma\u00eetriser les techniques de vente et n\u00e9gociation commerciale<\/strong><\/h3>\n

\"\"<\/strong><\/p>\n

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La fonction commerciale suppose de savoir accrocher, n\u00e9gocier et vendre.<\/span>
Ce module de formation vous permettra de ma\u00eetriser les techniques et les outils pour y r\u00e9ussiret vous y \u00e9panouir.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/altitudefc.com\/index.php\/posseder-et-maitriser-les-techniques-de-vente-et-negociation-commerciale\/?et_fb=1&PageSpeed=off\u00a0\u00bb button_text=\u00a0\u00bbVoir la fiche de cette formation\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″ min_height=\u00a0\u00bb0px\u00a0\u00bb]<\/p>\n

Strat\u00e9gie Commerciale :<\/strong><\/span><\/h2>\n

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Dynamiser sa d\u00e9marche commerciale \u2013 Parties th\u00e9oriques et pratiques<\/strong><\/h3>\n

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La vente est un m\u00e9tier. Pour r\u00e9ussir durablement dans celui-ci, 3 clefs de succ\u00e8s sont indispensable : organisation efficace, ma\u00eetrise des techniques de vente, capacit\u00e9 \u00e0 n\u00e9gocier pour d\u00e9fendre la rentabilit\u00e9 de votre entreprise.<\/span><\/p>\n

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Relation client :<\/strong><\/span><\/h2>\n

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G\u00e9rer avec s\u00e9r\u00e9nit\u00e9 les situations difficiles<\/strong><\/h3>\n

\"\"<\/strong><\/p>\n

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Face \u00e0 des clients sous tension ou des interlocuteurs de plus en plus exigeants, critiques voire intransigeants,il devient incontournable de d\u00e9velopper ses comp\u00e9tences relationnelles.<\/span>
Cette formation aide pr\u00e9cis\u00e9ment \u00e0 s\u2019affirmer sereinement dans la relation commerciale tout en fid\u00e9lisant ses clients et en d\u00e9veloppant ses ventes.<\/span><\/p>\n

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Soigner le contact client<\/strong><\/h3>\n

\"\"<\/strong><\/p>\n

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Soigner le contact client c\u2019est faire en sorte que chaque occasion d\u2019interagir avec le client soit une exp\u00e9rience qui lui laisse une empreinte positive.<\/span>
Garantir la qualit\u00e9 du contact client, c\u2019est parvenir \u00e0 faire cela y compris en situation de tension ou d\u2019agressivit\u00e9. C\u2019est tout l\u2019enjeu de l\u2019ambition de cette formation.<\/span><\/p>\n

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Dis moi comment tu accueilles \u2026<\/strong><\/h3>\n

\"\"<\/strong><\/p>\n

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L\u2019accueil physique et t\u00e9l\u00e9phonique est un poste strat\u00e9gique au sein de toute entreprise qui permet de v\u00e9hiculer une bonne image de celle-ci.<\/span>
\u00c0 travers cette notion d\u2019accueil qui est la voix de l\u2019entreprise, les correspondants se feront rapidement leur premi\u00e8re impression quant \u00e0 l\u2019organisation interne de l\u2019entreprise et au professionnalisme qui en d\u00e9coule.<\/span><\/p>\n

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L\u2019art de bien Communiquer avec son \u00e9quipe<\/strong><\/h3>\n

\"\"<\/strong><\/p>\n

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La communiquer avec son \u00e9quipe est pour l\u2019entreprise un \u00e9l\u00e9ment d\u00e9terminant qui v\u00e9hicule aux personnes une vision positive ou n\u00e9gative de celle-ci.<\/span>
Aussi une bonne gestion de la communication n\u00e9cessite de se familiariser avec la forme et la mani\u00e8re du discours verbal et non verbal.<\/span><\/p>\n

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L\u2019art de bien Communiquer par t\u00e9l\u00e9phone<\/strong><\/h3>\n

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La communication par t\u00e9l\u00e9phone est pour l\u2019entreprise un \u00e9l\u00e9ment d\u00e9terminant qui v\u00e9hicule d\u00e8s les premiers instants au correspondant une vision positive ou n\u00e9gative de celle-ci.<\/span>
Aussi une bonne gestion des appels t\u00e9l\u00e9phoniques n\u00e9cessite de se familiariser avec la forme et la mani\u00e8re du discours verbal et non verbal.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=\u00a0\u00bbhttps:\/\/altitudefc.com\/index.php\/lart-de-bien-communiquer-par-telephone\/\u00a0\u00bb button_text=\u00a0\u00bbVoir la fiche de cette formation\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb13px\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb3_4,1_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb11px|17px|11px|17px|true|true\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0.12)\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Notre \u00e9quipe est \u00e0 votre disposition pour r\u00e9pondre \u00e0 toute autre question au sujet de ces formations.<\/h2>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/altitudefc.com\/index.php\/contact\u00a0\u00bb button_text=\u00a0\u00bbCONTACTEZ-NOUS\u00a0\u00bb button_alignment=\u00a0\u00bbleft\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb17px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#b51dd3″ button_border_radius=\u00a0\u00bb13px\u00a0\u00bb custom_margin=\u00a0\u00bb14px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

R\u00e9ussir dans vos fonctions commerciales MANAGEMENT, STRAT\u00c9GIE ET PILOTAGE : LES MISSIONS DU RESPONSABLE COMMERCIALVous \u00eates responsable commercial. Vos missions sont de construire les conditions de la performance, d\u00e9velopper l\u2019activit\u00e9 commerciale de votre entreprise, de votre \u00e9tablissement, de votre centre de profit.Ce module vous permettra de r\u00e9ussir dans votre fonction, faire progresser vos savoir-faire et […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/comments?post=35"}],"version-history":[{"count":19,"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":1445,"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/pages\/35\/revisions\/1445"}],"wp:attachment":[{"href":"https:\/\/altitudefc.com\/index.php\/wp-json\/wp\/v2\/media?parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}